Patient & Family Services
Visiting Hours
Visiting hours and policies vary. Please consult your loved one's clinician for program specific information regarding visitors.
Pastoral Care/Chaplain
Pastoral counselors are available to meet with individuals of all faiths. Please call 914-925-5257 for more information.Patient Representative/Relations
A patient representative is available to assist patients and their families with all aspects of their care. Please call 914-925-5951 for more information.
Interpreter Services
Interpreter services are available to patients and families in several different languages. Please call 914-925-5951 for more information.
Complaints
If an individual has concerns about patient care and safety at St. Vincent's that the organization has not addressed, he or she is encouraged to contact the St. Vincent's management . If the concerns cannot be resolved through that process, the individual should contact any or all of the following:
New York State Department of Health complaint hotline at 1-800-804-5447, or in writing to: New York State Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, NY 12180.
and/or:
Joint Commission's Office of Quality Monitoring at 1-800-994-6610. This hotline is available 24 hours a day, 7 days a week. Comments may also be emailed to complaint@jointcommission.org.